More than Support. A Partner on Equal Terms.
Personal technical support, clearly defined SLAs, and profound IAM experience from complex and regulated environments.
Partnership, Not a Call Center
At Bare.ID, responsibility doesn't end with go-live. Our support is part of our partnership philosophy: technically deep, transparently documented, and available precisely when it matters most.
Bare.ID: the IAM experts you can count on.
Bare.ID combines product development, security architecture, and regulatory expertise in one team.
- Deep Keycloak & IAM expertise
- Experience in regulated industries
- Support from Bare.ID-certified partners
- Development, support, operations & consulting exclusively in and from Germany
- Business processes certified according to ISO/IEC 27001
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Our Support Modules
Technical Support
- Ticket-based technical support
- Analysis and resolution of disruptions (e.g., login, token, policy, or integration issues)
- Support for system changes (new IdPs, changes in HR/AD, new policies)
- Diagnosis of configuration and performance issues
- Review of logs, metrics, and security events
Operational Support
- Support for changes and extensions
(e.g., new organizations, partners, applications, or sign-in flows) - Support for upgrades (Bare.ID & Keycloak)
- Support for scaling and capacity planning
- Monitoring and early detection of operational risks
Documentation & Knowledge
- Technical Manual
- Documentation to support audits and internal reviews
Incident & Security Support
- Support for security-relevant incidents
- Traceable analysis and structured documentation
- Support for audit, review, and verification requirements
Best Practices & Consulting
- Recommendations for changes in the system landscape
- Advice on role models, MFA strategies, and compliance requirements
- Optional: Consulting for larger architecture or transformation projects
Support Models
Blog Articles, Case Studies & more
FAQs
Do you have further questions? Feel free to schedule a non-binding discovery call.
What support models does Bare.ID offer?
Bare.ID offers various support levels: during business hours, via email or phone, up to Premium (with a 24/7 emergency hotline). Individual agreements can also be made. Clear SLAs are defined for each model.
Does support assist with changes to configurations or integrations?
Yes. Bare.ID supports changes such as new Identity Providers, adjustments to sign-in flows, new applications, or modified HR/AD configurations.
Does Bare.ID also provide support for Keycloak-related issues?
Yes. Bare.ID uses Keycloak as its technical core and continuously keeps the platform up to date. This allows for support on Keycloak-specific topics such as federation configurations, policies, token flows, implementation details, or migration paths.
How is maintenance performed on the Bare.ID platform?
Bare.ID performs scheduled maintenance exclusively outside of regular business hours. Maintenance windows are announced at least one week in advance, allowing businesses to plan accordingly.
Does Bare.ID offer training for administrators and teams?
Yes. Bare.ID offers training for various target groups. The content is tailored to the participants' requirements – from basics to in-depth IAM or Keycloak topics.
Schedule a free initial consultation now.
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